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Friday, August 29, 2008

Tata Communications launches work from home services in India

Tele-working will now be for real:

Tata Communications (formerly VSNL) has launched an innovative service, which enables employees of BPOs to work from home. This service will be of immense value to IT enabled Services (ITeS) companies allowing them to give their employees an option to work from home, while maintaining the security and confidentiality necessary for their businesses.

The Tata Communications' Work From Home solution allows companies to empower their employees to tele-work in a secure and cost effective manner. Tata Communications offers this facility as an overlay on its world-class IP-VPN/ MPLS network.

Tata Communications has been closely working with its IT and ITeS sector customers to develop customised managed network and application services for the two verticals. This path-breaking service has been introduced by Tata Communications within days of the Department of Telecommunications permitting other service providers (OSPs, typically BPOs, call centres, tele-marketers, etc.) to appoint extended agent position or work from home.

This is a win-win solution for both employers and employees. Employees are expected to benefit in terms of reduced travel time and being able to maintain a better work-life balance. Employers would gain by way of lower real estate and administrative costs and availability of alternative talent pools, for instance home-makers, to meet their staff growth plans,” said Sunil Joshi, president of the Enterprise Business Unit (India) at Tata Communications.

The Indian ITeS industry, according to a recent Nasscom study, could grow by 45-50 per cent per annum over the next 5 years and provide 2 million additional jobs. One of the biggest challenges that ITeS organisations face is the increasing cost of providing services in urban markets in the light of increasing real estate and salary costs and shortage of skilled manpower and urban infrastructure. The Work From Home solution will enable ITeS organisations to build aggressive growth strategies by tapping into newer and lower cost talent pools, including part-time workers and emerging manpower in tier-2 and tier-3 cities.

The Work From Home Solution would also go a long way in improving the quality of life, for many of the nearly million employed in the ITeS sector. There would also be the added benefits of reduced pollution and lower pressure on transportation infrastructure due to reduction in travel requirements.

About Tata Communications:

Tata Communications Limited (NYSE: TCL) is a leading global provider of the new world of communications. The company leverages its Tata Global Network, vertical intelligence and leadership in emerging markets to deliver value-driven, globally managed solutions to the Fortune 1000 and midsized enterprises, service providers and consumers.

The Tata Communications portfolio includes transmission, IP, converged voice, mobility, managed network connectivity, hosted data center, communications solutions and business transformation services to global and Indian enterprises and service providers, as well as broadband and content services to Indian consumers. The Tata Global Network encompasses one of the most advanced and largest submarine cable networks, a Tier-1 IP network, connectivity to more than 200 countries across 300 PoPs, and more than 1 million square feet of data center space. Tata Communications serves its customers from its offices in 80 cities in 40 countries worldwide. Tata Communications has a strategic investment in South African operator Neotel, providing the company with a strong anchor to build an African footprint.

The number one global international wholesale voice operator and number one provider of international long distance, enterprise data and Internet services in India, the company was named "Best Wholesale Carrier" at the World Communications Awards in 2006 and was named the "Best Pan-Asian Wholesale Provider" at the 2007 Capacity Magazine Global Wholesale Telecommunications Awards for the second consecutive year.

Now the leading integrated provider to drive and deliver a new world of communications, Tata Communications became the unified global brand for VSNL, VSNL International, Teleglobe, Tata Indicom Enterprise Business Unit, and CIPRIS on February 13, 2008.

Tata Communications Ltd. is a part of the $55 billion Tata Group; it is listed on the Bombay Stock Exchange and the National Stock Exchange of India and its ADRs are listed on the New York Stock Exchange.
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